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Order Processing Time

Bay City Scale, Inc. may take up to two business days to process your order.  This process will include a full test of the goods included in your order to ensure they are perfect working order.

Shipping via UPS

Baycityscale.com is proud to offer UPS delivery service for all orders, except in the rare circumstance that UPS does not deliver to the address you provide.

Shipping Options

Select UPS Ground to receive your order within five business days after your order has been processed.  Note that Bay City Scale, Inc. is located in Hayward, CA.  In some cases ground shipping may be as fast as an expedited shipping method.  To calculate time in transit please visit UPS.com and use the ship from ZIP code 94544.

Select UPS 2nd Day Air to get 2 business day delivery after your order has been processed.

Select UPS Next Day Air to get next business day delivery after your order has been processed.

There can be different charges for each shipping option based on what you order.

Signature Requirement

For your security, UPS may require a signature at time of delivery. Please select a delivery address where you can sign for your package when it arrives. If you cannot be at the delivery location during the business day, you may sign a UPS door tag authorizing release of the package without anyone present.

Delivery to Alaska, and Hawaii, and U.S. Territories

We are proud to offer both 2nd Business Day and Next Business Day shipping to Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands at no additional charge.

Delivery to P.O. Boxes

Baycityscale.com orders cannot be delivered to P.O. Boxes.  For special shipping please contact Bay City Scale, Inc.

Holiday Deliveries

UPS does not deliver on certain holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Your package will be delivered on the next regular shipping day following the holiday. For more details, see the UPS Days of Operation Schedule.

Out of Stock

We stock a high level of inventory to ensure rapid delivery, but on occasion, we may be temporarily out of stock on a device that is in high demand. In those circumstances, we will not hold your order to wait for an out of stock item, and you may receive your order in two shipments.

Multiple Attempts to Deliver Your Package

If UPS cannot deliver your order after several attempts, your order may be canceled and returned. However, you will still be charged for any shipping and return shipping costs incurred by Bay City Scale, Inc.

If You Receive the Wrong Item

If we make an error with your order, please notify us right away, and we will make arrangements to send a replacement promptly.

Damaged in Shipping

If your shipment was damaged in transit, please notify us right away and we will gladly send you a replacement. Any product(s) returned must follow our Exchange / Return policy.