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All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by calling us or emailing us at through our contact page.

All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order for Bay City Scale, Inc. to process your return.

Products must be returned within the 10 days of purchase, unused in new condition. Physically damaged, or used  items cannot be returned. ALL RETURNS ARE SUBJECT TO A 30% RESTOCKING FEE.

Removal or alteration of a product's serial number or part number/sticker will automatically void the Bay City Scale, Inc. Return Policy. Products that are returned to Bay City Scale, Inc. with a missing, damaged or altered part number will be refused RMA service and returned to the customer.